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“Members Helping Members”
March 2021 Volume 37 Issue 12
Why Does It Take So Long (and Cost So Much)
By Greg Skalka
I am a technology user. I use all sorts of tech products, applications and services. I have laptops, desktops
and Chromebooks. I have mobile devices - smart phones and tablets. I have home Internet access and I ac-
cess the web from other places as well. I have a home network and I have smart home devices (cameras,
TVs, voice-controlled assistants, smart lights and appliances). I use lots of software. I search the web, bank
and buy things online and send emails and texts. I’m not much for social networks, but I do appear in posts
by others, especially my wife. I’ve got a lot of the things a typical middle-class American would have.
I use a lot of technology, but all I want to do is use it. I don’t want to have to struggle to make it work, fix it or
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