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I • What operating systems are covered? ·
f you're like most people, you've spent more
ered? Are there any restrictions on the types of
time than you're willing to admit troubleshooting
devices, brands or problems covered?
a technology issue with any one of the many
devices in your connected home. Did you know
that the aver-age person owns at least 10 connect- • s the support provided unlimited? Is support
ed devices from Macs and PCs, smartphones, tab- available 24/7?
lets and printers, to voice assistants, video door-
bells and even home automation systems? • Are there monthly plans available or just annual
plans? Are there set-up fees?
As homes get "smarter" with more connected devic-
es, more complex problems arise, including issues • Are there any guarantees if my issue can't be
with setup, troubleshooting and syncing devices. resolved. Can I cancel any time?
Calling the manufacturer or going to the store where • Do I have access to support via phone and chat?
you bought the device could help, if it's still under Is online self-support available?
warranty. Trying to diagnose and solve the problem
yourself might work, if you have time, patience and • Can I schedule a time to have a tech support
some know-how. agent contact me?
But what many people really need is an IT expert on • What do other customers say about the service?
-call, ready to solve all their personal tech issues ... Look for an affordable monthly or annual subscrip-
but how realistic or afford-able is that? tion plan that offers unlimited tech support for any
"Subscribing to a technical support plan is actually issue with your connected devices, regardless of the
an increasingly popular option for consumers who type of device, brand, or where you bought it. Plans
want to keep their tech working 24/7. Many plans can cost as low as $10 per month with no long-term
provide a professional, remote, 'IT team' available commitment. Find tech support providers with US-
anytime you run into trouble. This can help keep based support agents that offer a range of support
costs low since the team resolves your tech issues options, including phone, chat, or video-based
by phone, chat or by virtually remoting into your de- "virtual. house calls." You could even try the free self
vice," -support tools from Support.corn's TechSolutions or,
if you need more help, learn more about their tech.
Googling "tech support" brings up numerous op- support plans at www.support.com.
tions that promise to solve your various tech prob-
lems. With so many options, how do you know Having a tech support plan with a highly qualified
which ones are reliable? tech support provider is an efficient and smart way to
manage and maintain your technology
Fraudulent tech support companies continue to get
more sophisticated and difficult to detect, warns. Story courtesy of State Point
"To find a trusted ·tech support provider, choose
one with a long history and highly trained, profes-
sional tech support agents," Free antivirus protection
Here are some potential questions to ask while
evaluating tech support providers: that never quits
• How long has the company been in business? Powerful security for your digital life—made easy.
• Are the company and its agents US-based?
• Is there a limit to how many devices are cov-
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