Page 8 - July 2018

(Continued from page 1) and he’d call me back at 10 am the next morn-
The line is nev-
er busy unless
they are having
trouble be-
cause they’ve
always had
fantastic cus-
tomer service. I tried twice more during the day
with the same results.
I finally got through to COX at about 6:30 that
evening. They were not having any problems,
and they couldn’t help me because I have Gmail
accounts and they would only intervene if they
were COX accounts. I said to the technician,
“What should I do?” He replied, “Call Google!” I
said, “Who are you going to call at Google, they
have no customer service!” He offered, “I have
a number for Google support!”
He gave me the number and the first thing Mon-
day morning I called 1-844-400-1570. I asked if
they were “Google Support” and the gentleman
said “Yes.” His name was Daniel. We discussed
the problem and he said I’d have to let him into
my computer, so he could check. REMEMBER -
COX gave me this number. I had to give per-
mission and put in a code number to let him into
my computer. He looked around for a while,
“scanned” my computer for viruses and mal-
ware and told me I had probably been “hacked.”
I asked, “What do we do now?” Daniel said he’d
fix it and said the charge would be $299.99 in-
cluding a one-year warrantee on my computer. I
figured it was worth it to get this problem fixed.
He continued to work on my computer, while I
watched what he did, and we talked over the
phone, throughout. He worked on my computer
until 5:30 pm (from 9:30 am) and said he did
what he could, the email was working with some
“work-a-rounds,” but it was the end of his shift
8
ing.
He asked to be paid, and since my computer
was adequately working and he’d been working
on it for 8 hours, already, I gave him my credit
card and paid the $299.99.
The next morning, at 10 am, he called back and
worked on it until almost noon. He’s put ten
hours into my computer, he had given me his
name, and said he’d call back the following
week to check if everything was alright. With
Daniel’s “work-a-round,” my computer worked,
fine.
On Tuesday, September 12th, he called back
promptly at 10 am, said “hello” and asked how
everything was working. I told him it was work-
ing fine, but by adding the “work-a-round” (a
new email address getting the email from the
old one), I was getting a lot of duplicate emails.
He took another look, but this time he used a
different software.
Since Gigabyte Gazette on 18 December 2017
we were still in communication over the phone, I
asked “why?” and he replied, “My company has
installed a new software in the past week.”
The guy had already worked on my computer
for TWELVE HOURS and, remember, I
CALLED HIM! He said, “Look, you’ve been
hacked, so I’m going to refund your money be-
cause we didn’t do our job!”
He said, “Let me be sure.” Then my PC’s
screen went BLACK! I asked, “Daniel, what’s
going on?” He replied, “It’s the new software,
don’t worry.” Coincidently, my cell phone was
right next to my computer. As the screen was
black and I couldn’t see what he was doing, I
received text messages on my cell phone,
“PayPal Gift Card - $100!” “PayPal Gift Card -
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